Crack the Customer Code
Podcast autorstwa Adam and Jeannie - Wtorki
Kategorie:
509 Odcinki
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245: Vicky Smitley, Business Plans and CX
Opublikowany: 27.06.2017 -
244: (Tip) The Magic of 1-to-1 Experiences
Opublikowany: 26.06.2017 -
243: How Corporate Myths Hurt Customers
Opublikowany: 22.06.2017 -
242: Jason Forrest, The Power of Customer Certainty
Opublikowany: 20.06.2017 -
241: (Tip) Understanding Customer Touchpoints
Opublikowany: 19.06.2017 -
240: Matt Dixon, Kick-Ass Customer Service
Opublikowany: 15.06.2017 -
239: Customer Survey Mistakes
Opublikowany: 13.06.2017 -
238: (Tip) Pay Attention to Your Customers, Or Else
Opublikowany: 12.06.2017 -
237: Peter Friedman, Customer Service Messaging Apps
Opublikowany: 8.06.2017 -
236: (Tip) Customer Experience Sprints
Opublikowany: 6.06.2017 -
235: Customer Experience Touchpoint Tips
Opublikowany: 5.06.2017 -
234: Tips for Customer Service Bots
Opublikowany: 1.06.2017 -
233: (Tip) Beware of Organizational Conformity
Opublikowany: 30.05.2017 -
232: Negative Emotions Have a Bigger Impact on CX
Opublikowany: 29.05.2017 -
231: (Tip) Undercover Bosses
Opublikowany: 25.05.2017 -
230: (Tip) Connecting Customer-Centricity to Action
Opublikowany: 23.05.2017 -
229: Dan Gingiss, Social Customer Care
Opublikowany: 22.05.2017 -
228: (Tip) All Customers want These Things
Opublikowany: 18.05.2017 -
227: (Tip) Majoring In the CX Minors
Opublikowany: 16.05.2017 -
226: Let's Talk About Airline Customer Service
Opublikowany: 15.05.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
