Crack the Customer Code
Podcast autorstwa Adam and Jeannie - Wtorki
509 Odcinki
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Episode 026: Uber and Chicago Cabbie
Opublikowany: 14.05.2015 -
Episode 025: Customer Journey Maps, Justin Zacks, and Amazon 2-Hour Delivery
Opublikowany: 7.05.2015 -
Episode 024: Be Your Customer’s Hero – The Interview
Opublikowany: 29.04.2015 -
Episode 023: Creating Community, Mark Schaefer, and Keurig K-Cups
Opublikowany: 23.04.2015 -
Episode 022: Falling CX Scores, TripIt’s Amy Jackson, and Interactive Van Gogh
Opublikowany: 16.04.2015 -
Episode 021: PR Customer Experience, Shonali Burke, and The Walking Dead
Opublikowany: 9.04.2015 -
Episode 020: Social Selling, Tom Martin, and Tinder
Opublikowany: 2.04.2015 -
Episode 019: Writing for Machines, Andy Crestodina, and Personalized Robots
Opublikowany: 26.03.2015 -
Special Episode: Next Generation Customer Experience Conference
Opublikowany: 23.03.2015 -
Episode 18: Brand Personas, Rod Brooks, and Small Moments
Opublikowany: 19.03.2015 -
Episode 017: Customer Feedback, Mohamed Latib, and Progressive Insurance
Opublikowany: 12.03.2015 -
Special Episode: SXSW Interactive Predictions
Opublikowany: 10.03.2015 -
Episode 016: Digital Deniers, Blagica Bottigliero, and Discontinuing Products
Opublikowany: 5.03.2015 -
Episode 015: Bad Customer Service, Matt Ward, and Maximizing Shareholder Value
Opublikowany: 26.02.2015 -
Episode 014: Handling Pressure, Jeff Toister, and The Customer as Hero
Opublikowany: 19.02.2015 -
Episode 012: Millennial Consumers, Anna Bell, and NFL Customer Experience
Opublikowany: 15.02.2015 -
Episode 013: Cognitive Dissonance, Mike Wittenstein, and Meet Me at Starbucks
Opublikowany: 12.02.2015 -
Episode 011: Customer Service Greatness, Mafia Hairdresser, and Not Tipping
Opublikowany: 29.01.2015 -
Episode 010: Customer Experience Titles, Ingrid Lindberg, and Steamboat Springs
Opublikowany: 22.01.2015 -
Episode 009: Paper Bag Quotations, Rachel Happe, and Abusing Olive Garden
Opublikowany: 15.01.2015
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
