CSM Practice - The Customer Success Podcast
Podcast autorstwa Irit Eizips & CSM Practice - Piątki
127 Odcinki
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Future of Customer Success: CEO Perspective on Metrics and Investments
Opublikowany: 1.11.2024 -
Boosting CSM Efficiency Through Centralized Data Management
Opublikowany: 25.10.2024 -
Increase Renewal Probability by 30% with Customer Health Scores!
Opublikowany: 18.10.2024 -
Reduce Churn by 15% with This Simple Approach!
Opublikowany: 11.10.2024 -
Transforming Careers From Zero Experience to Successful CSM
Opublikowany: 4.10.2024 -
Tips and Tricks for Reducing Customer Churn
Opublikowany: 27.09.2024 -
IMPROVE Customer Surveys and INCREASE Survey Response Rates
Opublikowany: 20.09.2024 -
How Alex Turkovic Built a Digital Customer Success Team
Opublikowany: 13.09.2024 -
Scaling CS: Boost Your Net Retention Rate from 100% to 120%
Opublikowany: 6.09.2024 -
How to Become a Value-Driven CSM
Opublikowany: 31.08.2024 -
Why You Need to Implement a Customer Champion Program!!
Opublikowany: 23.08.2024 -
Achieving 120% NRR with the OGSMT Framework
Opublikowany: 16.08.2024 -
Elevating Net Retention Rate with Capability Adoption Scores
Opublikowany: 9.08.2024 -
Strategic Insights into the CSM Pooled Model
Opublikowany: 2.08.2024 -
TAM vs CSM: Navigating Customer Success Roles
Opublikowany: 26.07.2024 -
Should we merge CS and Support roles?
Opublikowany: 19.07.2024 -
Why the KORE Score Framework will Retire the Net Promoter Score
Opublikowany: 12.07.2024 -
Monetizing Customer Success - A Masterclass in CS Revenue Generation
Opublikowany: 5.07.2024 -
Take Your CS Operations Team to the Next Level
Opublikowany: 28.06.2024 -
If You Don't Have a Customer Advisory Board Yet...Listen to this!
Opublikowany: 21.06.2024
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
