CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
Podcast autorstwa NICE
74 Odcinki
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Voice of the Customer as a CX Engine
Opublikowany: 25.05.2023 -
Detecting Fraud Through Agent Training and AI Tools
Opublikowany: 11.05.2023 -
Using Customer Science for Best CX Outcomes
Opublikowany: 27.04.2023 -
Converging and Diverging: Customer Experience & Customer Success
Opublikowany: 13.04.2023 -
Doing More With Less in the Contact Center
Opublikowany: 30.03.2023 -
Improving the Relevance of AI for CX
Opublikowany: 24.03.2023 -
Reimagining Experience Ecosystems
Opublikowany: 17.03.2023 -
The CX Leader as a Change Agent
Opublikowany: 2.03.2023 -
The Powerful Combination of AI and Human Capability
Opublikowany: 17.02.2023 -
AI in the Contact Center
Opublikowany: 9.02.2023 -
The Science Behind Customer Behavior
Opublikowany: 2.02.2023 -
The Importance of Digital Empathy
Opublikowany: 27.01.2023 -
Satisfying The Customer's Need For Speed with Expert and Author Jay Baer
Opublikowany: 19.01.2023 -
The Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of Metrigy
Opublikowany: 12.01.2023 -
The Future of CX Lies in Science
Opublikowany: 5.01.2023 -
Renaissance of Contact Centers with Oru Mohiuddin at IDC
Opublikowany: 15.12.2022 -
Creating a Low-Effort Experience To Optimize Loyalty
Opublikowany: 8.12.2022 -
AI Machine Learning Fuels the Future
Opublikowany: 1.12.2022 -
Digital Centric Approach to Agent Experience
Opublikowany: 17.11.2022 -
Helping Humans Be Heroes in the Age of Automation
Opublikowany: 10.11.2022
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
