The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Podcast autorstwa Intercom - Czwartki

466 Odcinki

Rewind: Jean Hsu on people-centric management
Opublikowany: 1.09.2022
Kinzen’s CEO Mark Little on the fight against disinformation
Opublikowany: 25.08.2022
Algolia’s Sarah Dayan on what sets a staff plus engineer apart
Opublikowany: 18.08.2022
UserTesting’s Janelle Estes on using human insight to create memorable experiences
Opublikowany: 11.08.2022
Let's talk principles: From technical conservatism to connected, modular systems
Opublikowany: 4.08.2022
Sanj Bhayro on creating the right foundation to help businesses scale
Opublikowany: 28.07.2022
Three million downloads and counting: Inside Intercom reaches a podcasting milestone
Opublikowany: 21.07.2022
Stripe’s James Dyett on a customer-first approach to sales
Opublikowany: 14.07.2022
Stark’s CEO Cat Noone on designing accessible products
Opublikowany: 7.07.2022
Form specialist Caroline Jarrett on designing surveys that work
Opublikowany: 30.06.2022
G2's CMO Amanda Malko on the latest trends in software buying
Opublikowany: 23.06.2022
Pride 2022: Being out and bringing people in
Opublikowany: 16.06.2022
Intercom’s product principles: Back to the basics
Opublikowany: 9.06.2022
Customer Experience author Elizabeth Dixon on the CX that makes an impact
Opublikowany: 2.06.2022
Intercom on Product: Facing the tech slowdown
Opublikowany: 26.05.2022
2022 CS Benchmark: How support quality impacts businesses
Opublikowany: 19.05.2022
Rewind: Slack’s Ali Rayl on supporting millions of daily active users
Opublikowany: 12.05.2022
Let's talk principles: Exploring how we build product at Intercom
Opublikowany: 5.05.2022
HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel
Opublikowany: 28.04.2022
Dialling it up: The evolution of phone support
Opublikowany: 21.04.2022

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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com

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466 Odcinki

Rewind: Jean Hsu on people-centric management

Kinzen’s CEO Mark Little on the fight against disinformation

Algolia’s Sarah Dayan on what sets a staff plus engineer apart

UserTesting’s Janelle Estes on using human insight to create memorable experiences

Let's talk principles: From technical conservatism to connected, modular systems

Sanj Bhayro on creating the right foundation to help businesses scale

Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Stripe’s James Dyett on a customer-first approach to sales

Stark’s CEO Cat Noone on designing accessible products

Form specialist Caroline Jarrett on designing surveys that work

G2's CMO Amanda Malko on the latest trends in software buying

Pride 2022: Being out and bringing people in

Intercom’s product principles: Back to the basics

Customer Experience author Elizabeth Dixon on the CX that makes an impact

Intercom on Product: Facing the tech slowdown

2022 CS Benchmark: How support quality impacts businesses

Rewind: Slack’s Ali Rayl on supporting millions of daily active users

Let's talk principles: Exploring how we build product at Intercom

HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

Dialling it up: The evolution of phone support