Punk CX with Adrian Swinscoe
Podcast autorstwa Adrian Swinscoe
528 Odcinki
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Within five years, contact center agents will become contact center specialists - Interview with Sam Wilson of 8x8
Opublikowany: 27.09.2024 -
Building customer loyalty and a human connection in an increasingly competitive landscape - Interview with Conny Kalcher of Zurich Insurance
Opublikowany: 16.09.2024 -
If it matters for your customer, it’s important - Interview with Tara DeZao, Simon Thorpe and James Dodkins of Pega
Opublikowany: 4.09.2024 -
Print-era thinking is holding personalization efforts back - Interview with Vivek Sharma on Movable Ink
Opublikowany: 27.08.2024 -
Agents view agent-assist technology as more important than a competitive salary - Interview with Gopi Polavarapu at Kore.ai
Opublikowany: 14.08.2024 -
The Brand Connectome™ and why we are doing marketing all wrong - Interview with Leslie Zane
Opublikowany: 5.08.2024 -
The customer isn’t always right - Interview with Daphne Costa Lopes of Hubspot
Opublikowany: 25.07.2024 -
There needs to be a really tight relationship between business strategy and target state architecture - Interview with Cale Urwin of Bupa
Opublikowany: 19.07.2024 -
The ongoing decline of brand loyalty, what’s driving it and what should be done about it - Interview with Simon Morris of ServiceNow
Opublikowany: 9.07.2024 -
We've only just scratched the surface of artificial intelligence - Interview with Peter van der Putten of Pega
Opublikowany: 1.07.2024 -
Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish
Opublikowany: 21.06.2024 -
How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever
Opublikowany: 13.06.2024 -
Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft
Opublikowany: 4.06.2024 -
Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB
Opublikowany: 28.05.2024 -
Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart
Opublikowany: 17.05.2024 -
If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics
Opublikowany: 8.05.2024 -
The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega
Opublikowany: 1.05.2024 -
Episode 500: Some reflections on the last 13 years
Opublikowany: 20.04.2024 -
Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins
Opublikowany: 11.04.2024 -
You don't get promoted for teaching people how to wash their hands - Interview with James Lawther
Opublikowany: 2.04.2024
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
