Punk CX with Adrian Swinscoe

528 Odcinki

1. The autonomous enterprise is like a North Star vision of where business is going - Interview with Kerim Akgonul and Peter van der Putten of Pega

   Opublikowany: 25.08.2023
2. Revisiting the Big Ass Fans story and what happened next - Interview with Carey Smith of Unorthodox Ventures

   Opublikowany: 19.08.2023
3. New shoes, a surprising but delightful musical collaboration, the autonomous enterprise, gen AI and getting personalisation right - Interview with James Dodkins and Tara DeZao of Pega

   Opublikowany: 10.08.2023
4. Taking an employee-centric approach has allowed us to achieve an attrition rate of 5% - Interview with Jose Herrera of Horatio CX

   Opublikowany: 1.08.2023
5. Our transformation journey and unleashing the power of AI and automation - Interview with Shelia Anderson of Aflac

   Opublikowany: 24.07.2023
6. The messy middle of customer service revisited - Interview with Michael Ramsey of ServiceNow

   Opublikowany: 14.07.2023
7. The pragmatic approach to transforming customer service - Interview with Mike Upton of First Tech Credit Union

   Opublikowany: 5.07.2023
8. Purposefully designed experiences don't happen by accident - Interview with Deborah Battaglia of Assurant

   Opublikowany: 26.06.2023
9. Developing empathy within ourselves and the machines that we build - Interview with Minter Dial

   Opublikowany: 18.06.2023
10. Why you should be adopting an Experience Mindset - Interview with Tiffani Bova of Salesforce

    Opublikowany: 6.06.2023
11. Customer experience (CX) leaders will become the engagement quarterbacks of the future - Interview with Mike Murchison of Ada

    Opublikowany: 30.05.2023
12. There’s no point having a fast bike, if you don’t know how to ride it - Interview with Jerry Haywood of Boost.ai

    Opublikowany: 19.05.2023
13. PegaWorld iNspire: Towards the autonomous enterprise and celebrating 40 years of innovation - Interview with Don Schuerman of Pega

    Opublikowany: 11.05.2023
14. The promise of generative AI in customer care and the challenges ahead - Interview with Ryan McDonald, Chief Scientist at ASAPP

    Opublikowany: 3.05.2023
15. Well-being and the changing nature of management and leadership - Interview with Ray Biggs, Head of Customer Care at John Lewis & Waitrose

    Opublikowany: 24.04.2023
16. The connection between flight simulators, agent attrition and better outcomes - Interview with Brian Tuite of Zenarate

    Opublikowany: 14.04.2023
17. The crucial role of constant storytelling and change management in our transformation - Interview with Nadia Ness of Ikea

    Opublikowany: 4.04.2023
18. As people, we don't need personalization, we need humanization - Interview with Paul Greenberg

    Opublikowany: 28.03.2023
19. We can't be digital-first, we have to be customer-first - Interview with Sue Duris of M4 Communications

    Opublikowany: 20.03.2023
20. Tool time, task time and how ChatGPT will change everything in customer support - Interview with Des Traynor of Intercom

    Opublikowany: 10.03.2023