Crack the Customer Code
Podcast autorstwa Adam and Jeannie - Wtorki
Kategorie:
509 Odcinki
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285: When to Disclose Bad News to Customers?
Opublikowany: 19.10.2017 -
284: Nick Francis, HelpScout Customer Service
Opublikowany: 17.10.2017 -
283: Pay Attention to Customers
Opublikowany: 12.10.2017 -
282: Stephen Shapiro, Innovating Customer Experience
Opublikowany: 11.10.2017 -
281: CX Clichés and Overused Examples
Opublikowany: 5.10.2017 -
280: Lesley Lykins, CX Day
Opublikowany: 3.10.2017 -
279: Is Efficient Customer Service Best?
Opublikowany: 28.09.2017 -
278: Stacey Hanke, Communicate with Influence
Opublikowany: 26.09.2017 -
277: 5 Digital Experience Offenses
Opublikowany: 21.09.2017 -
276: Nora Burns, HR Undercover
Opublikowany: 20.09.2017 -
275: (Tip) Go Negative with Your Training
Opublikowany: 14.09.2017 -
274: Nienke Bloem, Gamifying Customer Experience
Opublikowany: 12.09.2017 -
273: (Tip) What Is a Moment of Truth?
Opublikowany: 7.09.2017 -
272: Kristina Quinones, MeetEdgar Customer Service
Opublikowany: 5.09.2017 -
271: Take It To the Top – Tesla’s New Strategy
Opublikowany: 31.08.2017 -
270: John-Paul Narowski, KarmaCRM
Opublikowany: 29.08.2017 -
269: We’re Listening
Opublikowany: 24.08.2017 -
268: Microchipping Employees
Opublikowany: 21.08.2017 -
267: 3 Questions for Employees
Opublikowany: 17.08.2017 -
266: Chip Bell, Innovating Service
Opublikowany: 15.08.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
