CX Files
Podcast autorstwa Mark Hillary and Peter Ryan - Czwartki
Kategorie:
369 Odcinki
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Steve Soechtig - Ogilvy Experience - Building Long-Term Customer Relationships With CX
Opublikowany: 21.10.2021 -
Professor Moira Clark - Henley Business School - Customer TLV And Building Back Better CX
Opublikowany: 14.10.2021 -
Tijana Dmitrovic - Contact Service - How To Build A Career In CX
Opublikowany: 7.10.2021 -
Darren Arnold & George Todd - Intersect-HP - Genuine Employee Engagement In CX
Opublikowany: 30.09.2021 -
Jo Causon - ICS - Building Back With Better CX
Opublikowany: 23.09.2021 -
Mark Trimble - Powerland - CX And The Cloud
Opublikowany: 16.09.2021 -
Vidya Ravichandran - Glowtouch - Diversity And Inclusion In CX and BPO
Opublikowany: 9.09.2021 -
Greg Murphy - Instanda - CX And Insurance In The Cloud
Opublikowany: 2.09.2021 -
Gareth Richards - Help With My Visa! - Travel CX After The Pandemic
Opublikowany: 26.08.2021 -
Tanya Sinclair - ChargePoint - How Do We Improve The EV User Experience?
Opublikowany: 19.08.2021 -
Tom Doran - Bupa - WFH CX Strategy Before And After Covid
Opublikowany: 12.08.2021 -
Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together!
Opublikowany: 5.08.2021 -
Mark Walton - Sensée - The Emergency Is Over, Time For WFH To Get Professional
Opublikowany: 29.07.2021 -
Richard Farrand - Conduent - Designing And Transforming For Great CX
Opublikowany: 22.07.2021 -
SPECIAL EDITION: Violence In South Africa
Opublikowany: 16.07.2021 -
Huw Davies - Ozone API - Can Open Banking Improve Bank CX?
Opublikowany: 15.07.2021 -
Numrah Irfan - WatServ - Building Back Better With The Cloud
Opublikowany: 8.07.2021 -
Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX?
Opublikowany: 1.07.2021 -
GigCX Discussion Featuring McKinsey, LiveXchange, and NewAge Products
Opublikowany: 25.06.2021 -
Victor Pereda - Nearsol - How To Implement A New Contact Center
Opublikowany: 17.06.2021
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
