Doing Customer Experience Right with Stacy Sherman
Podcast autorstwa Doing CX Right® - Poniedziałki
Kategorie:
152 Odcinki
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133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman
Opublikowany: 3.06.2024 -
132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman
Opublikowany: 20.05.2024 -
130. Seth Godin on AI, CX, and the Future of Customer Service
Opublikowany: 7.05.2024 -
129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton
Opublikowany: 29.04.2024 -
128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio
Opublikowany: 22.04.2024 -
127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult
Opublikowany: 15.04.2024 -
126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy
Opublikowany: 8.04.2024 -
125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest
Opublikowany: 1.04.2024 -
124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky
Opublikowany: 25.03.2024 -
123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde
Opublikowany: 18.03.2024 -
122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges
Opublikowany: 11.03.2024 -
121. Cultivating Community and Conversations in Customer Service | Thom Singer
Opublikowany: 4.03.2024 -
120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown
Opublikowany: 26.02.2024 -
119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman
Opublikowany: 19.02.2024 -
118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov
Opublikowany: 13.02.2024 -
117. How to increase customer satisfaction by asking the right questions | Marty Grunder
Opublikowany: 5.02.2024 -
116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams
Opublikowany: 29.01.2024 -
115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson
Opublikowany: 22.01.2024 -
114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott
Opublikowany: 16.01.2024 -
113. Setting the Bar - How to Become a Category of One Business with Joe Calloway
Opublikowany: 8.01.2024
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
