Doing Customer Experience Right with Stacy Sherman
Podcast autorstwa Doing CX Right® - Poniedziałki
Kategorie:
152 Odcinki
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112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford
Opublikowany: 18.12.2023 -
111. The Fred Factor Effect - Transforming CX from Ordinary to Exceptional with Mark Sanborn
Opublikowany: 13.12.2023 -
110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto
Opublikowany: 4.12.2023 -
109. How to Make Your Business Ridiculously Easy to Work With Featuring David Avrin
Opublikowany: 27.11.2023 -
108. Proving the ROI of Customer Experience Initiatives with Gregorio Uglioni
Opublikowany: 20.11.2023 -
107. How To Scale Modern Customer Service Experiences for Financial Gains with Andrew Carothers
Opublikowany: 13.11.2023 -
106. User Testing for Elevated Customer Service and Brand Experiences with Andy MacMillan
Opublikowany: 7.11.2023 -
105. The Power of Generative AI - Transforming Customer Service with Connor Grennan
Opublikowany: 30.10.2023 -
104: When Machines Become Customers - Navigating the New Normal with Don Scheibenreif
Opublikowany: 23.10.2023 -
103. Designing Immersive Customer Experiences Based on Leading Brand Case Studies with Joe Wheeler
Opublikowany: 9.10.2023 -
102. Empathy at Scale: Building lasting customer and employee relationships with Natalie Petouhoff
Opublikowany: 25.09.2023 -
101. Enriching Customer Interactions: The Balance of Personalization and Data Privacy with Greg Kihlstrom
Opublikowany: 18.09.2023 -
Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman
Opublikowany: 28.08.2023 -
99. How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business with Rita Soni
Opublikowany: 21.08.2023 -
98. Doing CX Leadership Right Based on Brain Science with Alain Hunkins
Opublikowany: 14.08.2023 -
97. The New Rules of Customer Experience in a Post-Digital Era with Antonio Grasso
Opublikowany: 7.08.2023 -
96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova
Opublikowany: 31.07.2023 -
95. How AI Is Transforming Communication & Customer Service with Microsoft Leader, Frank X Shaw
Opublikowany: 24.07.2023 -
94. Future-Proofing Your Business with Unstoppable CX Leadership and Innovation with Victoria Pelletier
Opublikowany: 20.07.2023 -
93. Disruptive CX Strategies - Insights From A Woman Who "Blows Sh*t Up!" ~Cindy Gallop
Opublikowany: 3.07.2023
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
