Doing Customer Experience Right with Stacy Sherman
Podcast autorstwa Doing CX Right® - Poniedziałki
Kategorie:
152 Odcinki
-
92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey
Opublikowany: 25.06.2023 -
91. From Vision to Reality - Building a Customer Service Culture the Right Way with Ron Kaufman
Opublikowany: 17.06.2023 -
90. The Zero-In Formula - Building A Customer-Centric Brand That People Crave with Dennis Geelen
Opublikowany: 11.06.2023 -
89. Demystifying AI: How Humans and Machines Can Work Together with Kate Bradley Chernis
Opublikowany: 3.06.2023 -
88. Digital Transformation and CX Innovation Lessons With Dr. Joerg Storm
Opublikowany: 21.05.2023 -
87. Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service with Josh Bersin
Opublikowany: 14.05.2023 -
86. The Trifecta of Trust: A Blueprint for Customer Experience Success with Joe Folkman
Opublikowany: 7.05.2023 -
85. Doing Digital Transformation Right - The Merge of Humans and AI Bots with Marcell Vollmer
Opublikowany: 28.04.2023 -
84. 5 Essential Elements of Creating Loyal Advocates and Raving Fans with Brittany Hodak
Opublikowany: 23.04.2023 -
83. The Competitive Edge - How Disruptive Start-Up Is Winning with Customer Experience featuring Zach Picon
Opublikowany: 16.04.2023 -
82. Unlock the Secrets of Starting a Thriving Customer-Centric Business or Side Hustle with Marcus Köhnlein
Opublikowany: 9.04.2023 -
81. The Future of Customer Service - How Generative AI is Changing the Game with Evan Kirstil
Opublikowany: 1.04.2023 -
80. The Path to Reinvention: Transforming Your Work and Life for Lasting Success with Joanne Lipman
Opublikowany: 26.03.2023 -
79. The Science Behind Happy Leadership and Improved Customer Service Experiences With Tia Graham
Opublikowany: 19.03.2023 -
78. The Art of Mastering Your Authentic Voice for Maximum Success with Cynthia James
Opublikowany: 12.03.2023 -
77. AI and the Human Element - How to Strike a Balance in the Workplace with Brian Solis
Opublikowany: 5.03.2023 -
76. Insights from Saturday Night Live About Customer Loyalty with Wally Feresten
Opublikowany: 25.02.2023 -
75. The Hook Model - Unlocking the Secrets of Customer Engagement with Nir Eyal
Opublikowany: 19.02.2023 -
74. Expert Insights on Improving Customer Experience in the Contact Center Industry with Peter Ryan
Opublikowany: 12.02.2023 -
73. Marketing & Customer Experience Trends From A CMO Executive Lens with Jackie Yeaney
Opublikowany: 5.02.2023
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
