Doing Customer Experience Right with Stacy Sherman
Podcast autorstwa Doing CX Right® - Poniedziałki
Kategorie:
152 Odcinki
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72. "Stopping The Stupid" For Better Customer Experience Outcomes Over Outputs with Anthony Coppedge
Opublikowany: 29.01.2023 -
71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome | Daniel Pink
Opublikowany: 21.01.2023 -
70. The Future of Work and Scheduled Flexibility with Brian Elliott
Opublikowany: 15.01.2023 -
69. The Revolutionary Power of CX, Social, and Influence Marketing with Mark Schaefer
Opublikowany: 8.01.2023 -
68. How to Avoid Dangerous Assumptions about Your Customer with Zach Pousman
Opublikowany: 1.01.2023 -
67. Fireproof Strategies To Lead Teams And Thrive Through Disruption with David Hollenbach
Opublikowany: 4.12.2022 -
66. Differentiating Customer Service vs. Customer Experience and Trends with Max Ball
Opublikowany: 27.11.2022 -
65. Improving Customer Service Results Through Empowered Agents with Sean Hawkins
Opublikowany: 20.11.2022 -
64. Creating Fun In The Workplace For Better Customer Experience with Rick Bonds
Opublikowany: 11.11.2022 -
63. Customer Service Communication Habits To Break with Leslie O' Flahavan
Opublikowany: 5.11.2022 -
62. Becoming an Unforgettable Customer-Centric Company with Jeanne Bliss
Opublikowany: 30.10.2022 -
61. Customer Experience Lessons From Best-In-Class Brands with Joseph Mitchelli Customer Experience Lessons From Best In Class Brands with Joseph Mitchelli
Opublikowany: 23.10.2022 -
60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine
Opublikowany: 17.10.2022 -
59. Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance with Alan Stein, Jr
Opublikowany: 9.10.2022 -
58. Creating memorable & personalized customer experiences at scale with David Wachs
Opublikowany: 2.10.2022 -
57. Leading Experience Management During Uncertain Times with Bruce Temkin
Opublikowany: 25.09.2022 -
56. Creating a Frictionless Organization & Better Customer Experience with Bil Price
Opublikowany: 18.09.2022 -
55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz
Opublikowany: 12.09.2022 -
54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson
Opublikowany: 4.09.2022 -
53. Leadership Advice and Why Pay Equity Matters | Catherine Sugarbroad
Opublikowany: 26.08.2022
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
