Doing Customer Experience Right with Stacy Sherman
Podcast autorstwa Doing CX Right® - Poniedziałki
Kategorie:
152 Odcinki
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32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov
Opublikowany: 27.03.2022 -
31. Is Traditional Selling Dead? Getting New Customers The Right Way
Opublikowany: 20.03.2022 -
30. Competing for Customer Time, Attention, and Money with Joe Pine
Opublikowany: 13.03.2022 -
29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos
Opublikowany: 6.03.2022 -
28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky
Opublikowany: 28.02.2022 -
27. Differentiating Experiences To Dominate Your Industry with Stan Phelps
Opublikowany: 21.02.2022 -
26. Understanding and Influencing Your Customers' Decisions with Mary Drumond
Opublikowany: 13.02.2022 -
25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher
Opublikowany: 4.02.2022 -
24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon
Opublikowany: 29.01.2022 -
23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman
Opublikowany: 23.01.2022 -
22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister
Opublikowany: 16.01.2022 -
21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum
Opublikowany: 9.01.2022 -
20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green
Opublikowany: 31.12.2021 -
19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb
Opublikowany: 25.12.2021 -
18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain
Opublikowany: 17.12.2021 -
17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins
Opublikowany: 11.12.2021 -
16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters
Opublikowany: 4.12.2021 -
15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem
Opublikowany: 28.11.2021 -
14. Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky
Opublikowany: 20.11.2021 -
13. Your Role As An Experience Maker Featuring Dan Gingiss
Opublikowany: 13.11.2021
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
