First Contact: Stories of the Call Center
Podcast autorstwa NobelBiz Studios - Środy
58 Odcinki
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From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira
Opublikowany: 12.03.2025 -
AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi
Opublikowany: 12.02.2025 -
Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman
Opublikowany: 15.01.2025 -
What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers
Opublikowany: 13.11.2024 -
Empowering Women and Event Success in Lead Generation: Sara Malo
Opublikowany: 16.10.2024 -
Building a Customer-Centric Culture: Annette Franz
Opublikowany: 18.09.2024 -
The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown
Opublikowany: 28.08.2024 -
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
Opublikowany: 24.07.2024 -
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley
Opublikowany: 12.06.2024 -
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter
Opublikowany: 29.05.2024 -
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer
Opublikowany: 24.04.2024 -
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast
Opublikowany: 6.03.2024 -
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III
Opublikowany: 7.02.2024 -
Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff
Opublikowany: 1.11.2023 -
The Role of Self-Service in Reducing Churn in Contact Centers: Chris Robinson
Opublikowany: 10.10.2023 -
From Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf
Opublikowany: 6.09.2023 -
From Customer to Leader: Bridging Gaps in Contact Center Operations: Dr. Hui Wu-Curtis
Opublikowany: 9.08.2023 -
Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
Opublikowany: 25.07.2023 -
Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell
Opublikowany: 28.06.2023 -
Master Call Center Customer Service in the Digital Age: Jim Iyoob
Opublikowany: 29.05.2023
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
