First Contact: Stories of the Call Center
Podcast autorstwa NobelBiz Studios - Środy
58 Odcinki
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Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims
Opublikowany: 26.04.2023 -
Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer
Opublikowany: 27.03.2023 -
Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland
Opublikowany: 3.02.2023 -
Leading the Change for Women in Tech: Juanita Coley
Opublikowany: 8.11.2022 -
Building solutions to solve problems within the business ecosystem: Hemanth Gorur
Opublikowany: 24.10.2022 -
Performance-driven contact centers and data modeling: Kevin Daly
Opublikowany: 28.09.2022 -
Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen
Opublikowany: 9.08.2022 -
Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss
Opublikowany: 12.07.2022 -
Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor
Opublikowany: 13.06.2022 -
Digital Transformation and Future of Work for Contact Centers: Jon Arnold
Opublikowany: 11.05.2022 -
Holistic Call Center Training using Rewards and Recognition: Michael Tamer
Opublikowany: 19.04.2022 -
Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank
Opublikowany: 23.03.2022 -
Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III
Opublikowany: 16.02.2022 -
Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree
Opublikowany: 18.11.2021 -
Reclaiming Sales through Authentic Persuasion: Jason Cutter
Opublikowany: 15.10.2021 -
The Future of Workforce Management for Contact Centers: Daryl Gonos
Opublikowany: 24.09.2021 -
Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore
Opublikowany: 27.08.2021 -
Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein
Opublikowany: 23.07.2021 -
CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh
Opublikowany: 18.06.2021 -
The Contact Center Tech Shift During the Pandemic: Fred Stacey
Opublikowany: 21.05.2021
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
