Inspiring Women In CX
Podcast autorstwa Clare Muscutt
Kategorie:
75 Odcinki
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Clare Muscutt talks with Liz Berks about research methods & getting closer to customers on any budget
Opublikowany: 1.02.2022 -
Clare Muscutt talks with Airship’s Strategic Services Lead, Jennie Lewis about the challenges faced by Women in Customer Experience Technology
Opublikowany: 20.01.2022 -
Clare Muscutt talks with Sarah Sargent about customer experience in housing and non-profit sectors.
Opublikowany: 12.07.2021 -
Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower!
Opublikowany: 1.07.2021 -
Clare Muscutt talks with Gita Samani about CX and Digital Transformation, Perfectionism and Beating Burnout
Opublikowany: 24.06.2021 -
Clare Muscutt talks with Sarah Curran-Usher MBE about the evolution of retail customer experience.
Opublikowany: 11.06.2021 -
Clare Muscutt talks about CX Insights & Women in the Workplace with Kantar Insights CEO, Amy Cashman
Opublikowany: 3.06.2021 -
Clare Muscutt talks human Centred Design, Inclusion and LGBTQ+ Womxn in CX with Lara Husslebee.
Opublikowany: 5.02.2021 -
Clare Muscutt talks about CX in IoT and FM with Sharon Boyd, CXO at MKL Innovation.
Opublikowany: 29.01.2021 -
Clare Muscutt talks with Anita Siassios, about Women in Cyber Security & building female communities
Opublikowany: 14.01.2021 -
Clare Muscutt talks about Employee Experience in CX with Carolene Méli, Ex Cirque du Soleil.
Opublikowany: 7.01.2021 -
Clare Muscutt talks CX Metrics, Insight and the importance of Women’s Networking with Chloe Woogler.
Opublikowany: 18.12.2020 -
Clare Muscutt hosts Amanda Riches as she shares her inspiring story, from inside and outside CX.
Opublikowany: 10.12.2020 -
Clare Muscutt talk with Debbie Akwara about her journey to becoming a CX Queen, in West Africa.
Opublikowany: 3.12.2020 -
Clare Muscutt talks with Olga Potaptseva about Agile Customer Experience and violence against women.
Opublikowany: 26.11.2020 -
Clare Muscutt talks with Jeannie Walters about CX , inclusivity, resilience and adaptability.
Opublikowany: 19.11.2020 -
Clare Muscutt talks with Diane Magers about applying psychology to CX & life’s swimming pool moments
Opublikowany: 13.11.2020 -
Clare Muscutt talks with Stacy Sherman about our mother’s influence and advice on female leadership.
Opublikowany: 6.11.2020 -
Clare Muscutt talks with Maya Khalifa about GCC CX & challenging gender-equality in the Middle East.
Opublikowany: 29.10.2020 -
Clare Muscutt talks with Jo van Riemsdijk about motherhood, CX recruitment and how to get hired!
Opublikowany: 23.10.2020
By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of a lack of self-confidence to stand up and be noticed. And a lack of accessible female spaces with role models who openly share their experience of getting over similar challenges, to look up to. I found a community of awesome women through Instagram and reached out to them to get the conversation going. We started having ‘real-talk’ conversations on Zoom about our views on CX and experience of being women striving to achieve our goals. I found a collective across the globe who wanted to take part in building something ‘for the girls’ and by sharing our stories, together we found CX sisterhood. We have a dream to shine a light on more women in CX and inspire more of us to stand up and be noticed. We believe the CX world would benefit from a space dedicated to women and that a great place to start is to hear more of our stories… So, to begin with, I have handpicked a selection of the women I got to know, from around the world who have tremendous stories to tell that will be published here. Over time, I hope to get feedback on where you need more inspiration and introduce guests from other areas of interest such as health and wellbeing, business and social media skills to support the personal and professional development of women in our industry. Thank you so much for listening. If you’d like to join the sisterhood, please visit www.womenincx.community to subscribe to our list and be the first to get news and updates as we grow.
