The Customer Experience Podcast
Podcast autorstwa Ethan at BombBomb - Wtorki
240 Odcinki
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139. Building Customer-Centric Innovation Into Your Company Culture w/ Dennis Geelen
Opublikowany: 1.06.2021 -
138. Human Factors & Design Thinking w/ Anand Tharanathan
Opublikowany: 25.05.2021 -
137. Enhancing EX and CX Through Brand Storytelling w/ Gabrielle Dolan
Opublikowany: 18.05.2021 -
136. So, You've Just Been Named VP of CX... Now What? w/ Logan Lyles
Opublikowany: 11.05.2021 -
135. Creating Conversational Relationships With Thousands of Customers w/ Ali Biggs
Opublikowany: 4.05.2021 -
134. Research: To Improve CX, Invest in EX w/ Ethan Beute
Opublikowany: 29.04.2021 -
133. The 4 A’s of Customer Experience w/ Leah Chaney
Opublikowany: 27.04.2021 -
132. Bringing Empathy Back to Cold Emails w/ Jason Bay
Opublikowany: 20.04.2021 -
131. Returning the Human Voice to Marketing w/ Mark Schaefer
Opublikowany: 13.04.2021 -
130. The Mindset of Improv in Sales w/ John Sweeney
Opublikowany: 6.04.2021 -
129. Create Forever Customers With A Forever Promise w/ Robbie Kellman Baxter
Opublikowany: 30.03.2021 -
128. Shifting Your Focus to Account-Based Experience (ABX) w/ Jon Miller
Opublikowany: 23.03.2021 -
127. 3 CX Strategies for CROs w/ Darryl Praill
Opublikowany: 16.03.2021 -
126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell
Opublikowany: 11.03.2021 -
125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe
Opublikowany: 2.03.2021 -
124. The Flight Back to the Face w/ Ethan Beute
Opublikowany: 25.02.2021 -
123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Opublikowany: 23.02.2021 -
122. CX at Getty Images: Shifting to Authenticity and Evoking Emotion w/ Grant Farhall
Opublikowany: 16.02.2021 -
121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox
Opublikowany: 9.02.2021 -
120. The ABC's of Creating Superfans w/ Brittany Hodak
Opublikowany: 2.02.2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
