The CX Cast
Podcast autorstwa Forrester - Wtorki
260 Odcinki
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425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics
Opublikowany: 22.10.2025 -
424: Live At CX Summit APAC, 2025
Opublikowany: 14.10.2025 -
423: Culture Change — Messy, Meaningful, And Human
Opublikowany: 7.10.2025 -
422: Educating Future CX Pros
Opublikowany: 30.09.2025 -
421: Change Management In CX – Why It Fails And How To Fix It
Opublikowany: 23.09.2025 -
Replay: Volkswagen Group Australia Connects EX To CX
Opublikowany: 18.09.2025 -
420: CX Stakeholder Management
Opublikowany: 9.09.2025 -
419: Rethinking Mobility Through Customer Experience
Opublikowany: 2.09.2025 -
418: How Accurate Marketing Management Improves Customer Experience
Opublikowany: 26.08.2025 -
417: Practitioner Stories: Scaling Journey Management At Grundfos
Opublikowany: 19.08.2025 -
416: Can Employees Keep Up With Customers’ Tech Expectations?
Opublikowany: 13.08.2025 -
415: Journey Innovation
Opublikowany: 5.08.2025 -
CX Cast Replay: Amex Takes VoC To The Next Level
Opublikowany: 29.07.2025 -
413: Inside The Experience Room – Designing Immersive CX Learning
Opublikowany: 22.07.2025 -
412: Live At CX Summit NA, 2025
Opublikowany: 15.07.2025 -
411: Harley Manning’s Five Universal Truths of CX
Opublikowany: 8.07.2025 -
410: Practitioner Stories: Zurich Insurance Transforms CX With AI
Opublikowany: 1.07.2025 -
409: Live At CX Summit EMEA, 2025
Opublikowany: 24.06.2025 -
408: Practitioner Stories: The Epic Transformation Of Frontier Communications
Opublikowany: 17.06.2025 -
407: Why People Buy
Opublikowany: 10.06.2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
