The CX Cast
Podcast autorstwa Forrester - Wtorki
260 Odcinki
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CX Cast Replay: Paying Employees For CX Is A Bad Idea
Opublikowany: 3.06.2025 -
406: Is AI Revolutionizing The Contact Center?
Opublikowany: 27.05.2025 -
405: High-Tech Industry CX Strategies
Opublikowany: 20.05.2025 -
404: No More Excuses: Practice Customer Obsession The Right Way
Opublikowany: 13.05.2025 -
403: Where Should Your CX Function Sit?
Opublikowany: 6.05.2025 -
402: Develop Your CX Leadership
Opublikowany: 29.04.2025 -
401: How To Drive Growth By Aligning Your Brand Promise With CX
Opublikowany: 22.04.2025 -
400: The CX Culture Change Blueprint
Opublikowany: 15.04.2025 -
399: Build Your EX-To-CX Strategy Now
Opublikowany: 8.04.2025 -
398: Advanced Analytics Will Transform Your CX Practice
Opublikowany: 1.04.2025 -
397: Generative AI: Lessons Learned
Opublikowany: 25.03.2025 -
396: Guerilla CX
Opublikowany: 18.03.2025 -
395: Practitioner Stories: Embracing Journey Centricity At Nissan
Opublikowany: 11.03.2025 -
394: Getting Stakeholder Buy-In For Customer Research Pt. 2
Opublikowany: 4.03.2025 -
393: How To Pick A CX Strategy Consulting Partner
Opublikowany: 25.02.2025 -
392: Evaluating Customer Feedback Management Platforms
Opublikowany: 18.02.2025 -
Episode 391: Practitioner Stories: Creating A CX Change Factory At E&
Opublikowany: 12.02.2025 -
Episode 390: Forrester Predictions 2025: Healthcare
Opublikowany: 4.02.2025 -
389: Forrester Predictions 2025: Retail
Opublikowany: 28.01.2025 -
388: Forrester Predictions 2025: Government
Opublikowany: 21.01.2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
