The CX Cast
Podcast autorstwa Forrester - Wtorki
260 Odcinki
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387: Forrester Predictions 2025: Financial Services
Opublikowany: 14.01.2025 -
386: Forrester Predictions 2025: Customer Experience
Opublikowany: 7.01.2025 -
Cheers To 2024!
Opublikowany: 24.12.2024 -
385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare
Opublikowany: 17.12.2024 -
384: How Fujitsu Europe Scaled Its CX Transformation
Opublikowany: 10.12.2024 -
383: Practitioner Stories: Verizon’s CX In The AI Revolution
Opublikowany: 3.12.2024 -
382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping
Opublikowany: 26.11.2024 -
381: Journey Mapping Masterclass 3: Validate The Journey
Opublikowany: 19.11.2024 -
380: Journey Mapping Masterclass 2: Workshop Your Journey
Opublikowany: 12.11.2024 -
379: Journey Mapping Masterclass 1: Frame The Effort
Opublikowany: 5.11.2024 -
378: Practitioner Stories: Journey Management At Prudential
Opublikowany: 29.10.2024 -
377: How To Design Trustworthy AI Experiences
Opublikowany: 22.10.2024 -
376: Practitioner Stories: People-Centric CX At eBay
Opublikowany: 15.10.2024 -
375: Practitioner Stories: Implementing NPS At e&
Opublikowany: 8.10.2024 -
374: Feedback Is A Touchpoint, Too
Opublikowany: 1.10.2024 -
373: CX Index Reveals Drop In Quality For European Banks
Opublikowany: 24.09.2024 -
372: Are Your Personas Hit Or Miss?
Opublikowany: 17.09.2024 -
371: Behaviors Are The Building Blocks Of Customer-Focused Culture
Opublikowany: 10.09.2024 -
370: Your CX Cast Budget Planning Guide
Opublikowany: 3.09.2024 -
369: How To Plan A CX Day
Opublikowany: 27.08.2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
