The Delighted Customers Podcast with Mark Slatin
Podcast autorstwa Mark Slatin | The Agile Brand - Czwartki
130 Odcinki
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#110 Why Your Survey Scores May Be Misleading
Opublikowany: 14.11.2024 -
#109 Strategies to Measure and Prove the Value of Customer Experience Investments
Opublikowany: 7.11.2024 -
#108 The 'Web of Data': Enhancing CX through Effective Data Integration
Opublikowany: 31.10.2024 -
#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'
Opublikowany: 24.10.2024 -
#106: Avoiding the Metric-Centric Trap
Opublikowany: 17.10.2024 -
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care
Opublikowany: 10.10.2024 -
#104: Common Barriers to CX Success and How to Overcome Them
Opublikowany: 3.10.2024 -
#103: Using Data Visualization to Get Executive Buy-In
Opublikowany: 26.09.2024 -
#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
Opublikowany: 19.09.2024 -
#101: CX-PRO - Beyond the Basics: Book Review with the Editor
Opublikowany: 9.09.2024 -
#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics
Opublikowany: 5.09.2024 -
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI
Opublikowany: 29.08.2024 -
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan
Opublikowany: 22.08.2024 -
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
Opublikowany: 15.08.2024 -
#96 Building a CX Culture: Everence Federal Credit Union CEO and President
Opublikowany: 8.08.2024 -
#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center
Opublikowany: 1.08.2024 -
#94: Improving Customer Loyalty through Martech and AI-Powered Solutions
Opublikowany: 25.07.2024 -
#93: Driving Superior Customer Experience with AI and Digital Transformation
Opublikowany: 18.07.2024 -
#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience
Opublikowany: 11.07.2024 -
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
Opublikowany: 4.07.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
