Crack the Customer Code
Podcast autorstwa Adam and Jeannie - Wtorki
Kategorie:
509 Odcinki
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345: Understanding the Peak-End Rule
Opublikowany: 6.11.2018 -
344: Shaun Belding, The Journey to Wow
Opublikowany: 30.10.2018 -
343: Are Subscription Boxes Filled with Data Gold?
Opublikowany: 23.10.2018 -
342: Ruben Ocampo, Service Design
Opublikowany: 16.10.2018 -
341: Is Word of Mouse Getting Less Important?
Opublikowany: 9.10.2018 -
340: Marti Konstant, the Agile Careerist
Opublikowany: 2.10.2018 -
339: Customer Journey Mapping is Not One Size Fits All
Opublikowany: 25.09.2018 -
338: Danny Schuman, The Worst Business Model
Opublikowany: 18.09.2018 -
337: Is Chat Better than Phone for Customer Service?
Opublikowany: 11.09.2018 -
336: Joshua March, Social Media Messaging
Opublikowany: 4.09.2018 -
335: Do You have a Purchase or Usage Brand?
Opublikowany: 28.08.2018 -
334: Melissa Agnes, Preparing for Crisis
Opublikowany: 21.08.2018 -
333: Don't Make Assumptions About Your Customer's Journey
Opublikowany: 14.08.2018 -
332: Alan Schaefer: Banding Together
Opublikowany: 7.08.2018 -
331: There’s No One Way to Do Customer Experience
Opublikowany: 31.07.2018 -
330: Jess Pettitt, Good Enough NOW
Opublikowany: 24.07.2018 -
329: Be a Customer Experience Change Agent
Opublikowany: 17.07.2018 -
328: Customer Service Phrases that Are a Problem
Opublikowany: 10.07.2018 -
327: Jeff Toister, Service Culture
Opublikowany: 3.07.2018 -
326: Succeeding with Difficult Customers
Opublikowany: 26.06.2018
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
